Customer Service

Shipping & Delivery
LTL and Bulk ShippingIf your order is over 200lbs please call our main offices and request a better shipping rate.  We also offer LTL services with tier prices.  

Online Shipping - Our online shipping division is handled by UPS.  While we usually process orders the same business day if placed before 1:30pm, we may require one business day during busy times.  

Eastern OH, Western PA - If your place of business resides within our distribution network and meets the minimum requirement for delivery, your order  will be delivered on your zone delivery dates.  In network distribution is handled in house with our own refrigerated equipped trucks, and employees.

Customer Pickup - Customers are free to pickup any order amount at our call window located in our main offices.  The hours of operation are between  8am - 3pm.  We kindly ask our customers to phone or place your order online in advance to increase fulfillment rates, and decrease customer wait times.

.Privacy & Security

We understand that privacy and security are very important to our customers.  We can assure you that the information that we collect will remain private and never be sold to third parties, or shared with any individual or organization.  We have in place measures to protect your information such as state of the art firewalls, SSL encrypted web server, and PCI compliance protocols.  If you have any questions on data that is collected please contact our main office.  

Returns & Replacements

All products shipped from our warehouse are guaranteed fresh and saleable.

Due to strict federal and government regulated food laws, and internal polices we are not able to return any products that have been opened or have had their manufacture seal broken.  If the product is out of date, or the wrong product was shipped by us we will gladly replace it free of charge, and cover the shipping costs.  If the product is unopened by the customer, and they would like to return it for whatever reason they can call to setup a RMA. All returns that are not an error on our part will be subject to a 10% restocking fee.

Hot Weather Shipping - Chocolate and Frozen Shipping

Online Shipping - We will pack your shipment with cold packs, along with insulated bubble wrap.  While this does help prevent melting, we cannot guarentee the stability of your products.  We encourage our customers to ensure that their package will arrive within two business days during warm weather.